Privacy Policy

This Privacy Policy explains how R.D. ZINNI HEATING AND COOLING, LLC ("we," "us," or "our") collects, uses, protects, retains, and discloses information in connection with our heating and cooling services and this website. By using our website or services, you agree to the practices described here.

Our contact details are:

Information We Collect

We collect only the information needed to provide and support our services. Depending on how you interact with us, this may include:

• Contact information you provide directly, such as your name, phone number, email address, and service address.
• Service details related to your request, such as the equipment involved, appointment times, and notes about the work.
• Mobile phone numbers and SMS consent records for authorized operational text notifications (see the SMS Privacy section below).
• Basic technical information your device or browser may share automatically when you visit this website, such as general usage information used to keep the site working properly.

How We Use Information

We use the information we collect to:

• Schedule, perform, and follow up on heating and cooling services.
• Respond to inquiries, quotes, and service requests.
• Send authorized operational notifications, including appointment-booking notifications and urgent HVAC service alerts.
• Maintain records required to run and support our business.
• Meet legal, tax, and regulatory obligations.

How We Protect Information

We take reasonable administrative and technical measures to protect the information we hold against loss, misuse, and unauthorized access. Access to personal information is limited to the business owner and authorized personnel who need it to provide our services. No method of transmission or storage is completely secure, but we work to safeguard your information consistent with the nature of our business.

Data Retention

We keep personal information only as long as needed for the purposes described in this policy, including providing services, maintaining business and warranty records, resolving disputes, and meeting legal and tax obligations. When information is no longer needed, we take reasonable steps to delete or securely dispose of it.

How and When We Disclose Information

We do not sell your personal information. We may disclose information only in limited circumstances:

• To trusted service providers who help us operate our business (for example, scheduling, communications, or payment processing), and only for that purpose.
• When required by law, regulation, legal process, or a lawful government request.
• To protect the rights, property, or safety of our business, our customers, or others.
• In connection with a business transfer, such as a merger or sale, subject to this policy.

Your Choices

You may contact us at any time to ask what information we hold about you, to request corrections, or to ask us to delete information where we are not required to keep it. To stop receiving text notifications, reply STOP to any message. You can reach us using the contact details above.

Third-Party Links

Our website may contain links to other sites we do not control. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

Children's Privacy

Our services and website are intended for adults and are not directed to children. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Continued use of our website or services after an update means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at (610) 825-1011 or rzinni3075@aol.com, or by mail at 422 Spring Mill Avenue Rear, Conshohocken, PA 19428.